Sample General Cover Letter Using Bullets to Highlight Important Skills
Mary Marvelous
1234 Anystreet
Anytown, USA 12345
(555) 555-5555 Home
(555) 555-5556 Cell
LinkedIn Profile Link (Optional)
mmarvelous@emailaddress.com
July 14, 20XX
John Henry
Human Resources Recruiter
Able Gigantic Financial Conglomerate
12345 Main Street, Suite 2000
Anytown, USA 12345
Dear Mr. Henry:
In response to your advertisement for a Lead Customer Service Representative, I have enclosed my resume for your consideration. My background includes many skills and accomplishments that I believe are an excellent fit with your needs, including:
- Led a Customer Service Representative task group in developing new procedures that resulted in a 22% increase in customer satisfaction.
- Implemented a new incoming call management process that improved call response time by almost 15%.
- Functioned as the primary point of contact for the company's largest financial services customers.
- Took incoming calls from assigned customer segments that included over 2,500 customers.
- Over seven years of experience as a Customer Service Representative.
As you will see in my resume, I have several other qualifications that demonstrate my proven ability to assist Able Gigantic Financial Conglomerate in achieving its customer service goals.
I appreciate you taking the time to review my resume and look forward to an opportunity to talk with you further via phone or personal interview.
Sincerely,
Mary Marvelous